NPA ANNOUNCES VOIP DIALER SOLUTION FOR SALESFORCE.COM

New mash-up seamlessly integrates BroadSoft VoIP platform with Salesforce CRM applications, allowing users to access advanced voice features SAN FRANCISCO AND GAITHERSBURG, MD, Oct. 23, 2007 - BroadSoft, Inc., a leading provider of VoIP application software, today announced that it has completed a "mash-up" of its BroadWorks® VoIP application platform with salesforce.com, the market and technology leader in on-demand business services. The new joint solution will enable enterprise users to integrate the BroadWorks VoIP platform directly into salesforce.com's customer relationship management (CRM) applications, allowing users to access click-to-dial, recorded-call logging and other advanced voice features. By introducing a computer [...]

2023-09-09T11:02:48-04:00

WHAT SHOULD A CEO ASK IN A DIGITAL WORKPLACE?

Digital businesses are becoming a larger and larger part of every company's pie. Often, the planning and growth of digital businesses are the domain of chief digital officers or chief information officers. Yet upper management, especially chief executive officers, need to know how the digital business is developing and being implemented as part of their business leadership. How can CEOs make sure they are asking the right questions about digital business? According to a recent article in the Harvard Business Review, CEOs should focus on five questions. Questions to Obtain an Overview The first is to ask how broad the [...]

2017-12-08T19:59:25-05:00

HOW TO FOSTER ENGAGEMENT FROM INTROVERTS IN YOUR WORKPLACE

Introverts are often observant and insightful, but extroverts tend to shine more radiantly because of their tendency to engage directly with people. If you’re chairing a meeting or involved in an intense team discussion, you’re more likely to hear from extroverts, who talk easily and gregariously. Introverts, who are quiet and tend to feel uncomfortable in large groups, may shrink from comment and engagement in these settings. But, don’t rule introverts out because you don’t see them engage in group settings. Introverts can be very valuable in business. They tend to listen carefully and think about what’s being said. This enables them [...]

2018-01-15T00:03:06-05:00

WORKING REMOTELY: THE CURRENT SCORECARD

Remote work has become more and more common in U.S. businesses. Currently, 25% of all U.S. employees work remotely, and it is routinely cited as a perk more employees would like, at least some of the time. Recently, however, IBM moved to decrease its remote workforce. The announcement applied to its nearly 3,000-member marketing department, who were told to re-deploy to one of several physical locations. Those who choose not to work on-site in one of the offices will be let go. Similar moves have taken place in other departments.The move attracted attention in the tech-focused press such as Fast Company in part [...]

2017-12-09T01:55:10-05:00

COMMUNICATION STRATEGIES THAT WORK IN A DIGITAL WORKPLACE

Effectively communicating in the office is more than just firing off a few emails or picking up the telephone. There's a degree of strategy that needs to accompany communication in the workplace. It's about intently listening to others while engaging with them on a level that allows everyone to relate. It's also about being direct and clear about the message being conveyed so as to ensure that it is entirely understood. The Importance of Effective Communication in the Workplace Productive communication in the workplace is important on numerous levels. It's involved in creating products, delivering services, engaging employees, satisfying customer needs, [...]

2018-01-29T05:42:11-05:00

ARE MEETINGS WORTH IT?

Are meetings where ideas go to die? If your meetings have let you down, you're not alone. Employees often resent meetings: a study by the American Psychological Association showed that people "who tend to be highly task and goal oriented were most negatively affected by meetings." It is true that sometimes we need to meet: not all decisions are easy to make over other methods of communication. If meetings are a necessity for an organization, how can you make them less painful and more productive?Send Out Information Before the MeetingPreparation is key for most important actions in life, so why would you [...]

2024-03-27T11:00:23-04:00

HOW TO MAKE SURE YOU’RE NOT PERCEIVED AS HAVING FAVORITES ON A TEAM

Managers need to be perceived as not having favorites in the workplace. It’s a key part of business leadership. If your methods are viewed as favoritism, that perception can erode morale and trust on your team and negatively impact productivity.Of course, the more crucial part is not having favorites among your team. Frankly, that can be difficult to pull off entirely. Whether it’s because of similar interests or one person’s stellar performance, it’s human nature to like some people more than others or to see some people as better for key roles than others. The goal is establishing an environment where no one is [...]

2017-12-09T03:15:48-05:00

FINDING THE RIGHT TIME TRACKING SOFTWARE FOR YOUR VIRTUAL TEAM

You’ve stacked your virtual team with competent, reliable individuals. You’ve designed your team’s core values. The machine has been built, now how do we get it to start churning? Equipping your team with the proper technology and collaborative platforms could make or break your virtual team. Slow or distracting systems mean workflow and productivity will suffer. At the same time, if you’re unable to compare your team’s progress and outcomes with the time it takes them to complete their tasks, you will not be able to measure or assess outcomes and outputs. Forbes contributor, Michael Batalha, founder and CEO of [...]

2017-12-09T03:26:36-05:00

FOUR WAYS YOUR VIRTUAL TEAM CAN BENEFIT FROM A TEAM COACH

Think of it as a long-distance relationship. You’ve been apart for months since your last visit. You’ve each settled into your own routine, established your own strategy and procedure to overcome the distance, and worst of all, become comfortable with your own bad habits. And, as in any long-distance relationship, when disagreements or full-blown conference call fights erupt, both parties must decide what they’ll do to keep the spark alive. Without a mutual agreement that this thing is worth the hard work, the long-distance relationship can just crumble under misunderstandings, accusations, snarky emails and misappropriated blame. A virtual company [...]

2017-12-09T03:36:40-05:00

MOBILITY’S GROWING INFLUENCE ON THE HOSPITALITY INDUSTRY

More and more, hoteliers are removing end-of- life PBX systems and legacy servers to implement more advanced cloud-based Unified Communications (UC) solutions that enhance the overall guest experience and embrace the full benefits of mobility.According to Hospitality Technology’s 2016 Lodging Technology Study, more than 54% of hoteliers planned to spend more on payment security, guest room technology, bandwidth, and mobile engagement in order to meet and/or exceed expectations for increased connectivity and mobility. Mobility trends are stretching further beyond the guest experience, with cloud-based UC solutions becoming the backbone of many modern day hotel operations.A growing number of hotel technology systems are [...]

2024-03-27T08:54:43-04:00

STOP GIVING COLLABORATION A BAD RAP

A growing number of articles are addressing the downsides of today’s culture of collaboration. Common symptoms are unproductive meetings and individual work groups driving a proliferation of apps as some of the main causes of the “collaboration overload.” Knowledge workers are being hit especially hard.A recent piece from the Harvard Business Review proposes that this phenomenon, making collaboration more burdensome than beneficial, is a symptom of a more deeply rooted organizational problem. It identifies organizational complexity and a “collaboration for collaboration’s sake” culture as the underlying issues.Pinpointing the larger issues within your organization is a big task and not one [...]

2024-03-27T08:58:48-04:00

WHY ARTIFICAL INTELLIGENCE WON’T HARM YOUR JOB ANYTIME SOON

The rise of artificial intelligence (AI) is upon us. Everything from appliances like Siri, Alexa, and other voice recognition-driven systems to robots to credit card fraud detection is powered by AI. In fact, technology news indicates that the number of applications and platforms using AI is likely to grow exponentially in the near future. Wired reports that major technology companies, including Google, Apple, Microsoft, and IBM are opening their AI systems to app developers. Apple refers to this as a “democratization” of AI. As Wired points out, though, it is at least as much about business strategy. A successful app using a company’s [...]

2017-12-09T14:28:09-05:00

HOW THE ‘INTERNET OF THINGS’ WILL BE IMPACTING YOUR COMPANY

The Internet of Things (IoT) has become nearly omnipresent, as the billions of connected devices become an increasingly prevalent part of our everyday work and personal lives. As the network of objects equipped with sensors, software and connectivity grows, so do questions about security and ethical use. The question remains for business leadership concerned with the state of IoT: issues currently and ahead. Network Issues Abound In 2013, there were approximately 9.9 million objects in the IoT. That number has skyrocketed. Gartner predicts the IoT will total 20 billion connected devices by 2020, with Verizon estimating 5.4 billion B2B IoT connections by then. The [...]

2017-12-09T15:26:33-05:00

HOW TO INTEGRATE OLDER WORKERS INTO YOUR TECH SAVVY COMPANY

The technology industry is very much associated with young people. Corporate wunderkinds Steve Jobs and Mark Zuckerberg were quite young when they were working in the iconic garage where Apple was started and greeting Facebook investors in a hoodie. Many engaged in the tech industry are young, having grown up surrounded by technology. Many tech people exhibit a very strong personal bias preference towards youth, and equating it with intelligence and talent. Zuckerberg, after all, told an audience at Stanford University 10 years ago that young people were much smarter than older people. However, there is definitely a place in the tech world [...]

2017-12-09T15:32:05-05:00

HOW WEARABLE DEVICES AIM TO BRING HUMAN CONNECTION TO REMOTE WORK TEAMS

CEOs, company managers, and directors can often feel they’ve lost control or insight into their employees work habits and preferences. If the company is instituting new policies or trying out new company culture-building techniques but cannot see the real-time advantages of these investments, it could be a waste of time and money.To make up for the human contact lost by going virtual, CEOs now have the option to receive regular and constant feedback from their employees. By adorning a virtual team with wearable devices and badges, like the Humanyze  badge or Virgin Pulse device, employers and managers can monitor outputs, physical activity, tension, ease, [...]

2024-03-27T08:57:58-04:00

HOW BEST TO MANAGE RESISTANCE TO CHANGE

Change is increasingly necessary as organizations must adapt to new market forces, globalization, and new processes, including those stemming from the digital, robotics, and artificial intelligence worlds. "Change management" refers to the overseeing of the transition from a company’s current organization and processes to the desired ones. While change is all around us, the majority of change efforts — from 50% to 75% — fail. As a recent Harvard Business Review points out, the causes of failure are: not identifying which changes need to be made, or what objectives need to be met to get there. Those are relatively easy to fix. [...]

2017-12-09T15:58:13-05:00

COLLABORATION TRENDS AND THE FUTURE OF THE DIGITAL WORKPLACE

Collaboration is good business. Wired quotes a study by Aberdeen Next-Generation Communications observing that companies who prioritize collaboration increased their performance substantially over companies that did not. Moreover, Wired argues that collaboration, in addition to being a good team performance strategy, makes good practices visible, further driving performance. It is, therefore, an optimal business strategy.Trends in CollaborationSo collaboration as a method is here to stay in the workplace. There are four key trends.The first is technology news: Technologies abound that enable sharing and networking.The second is demographics: Millennials, who are tremendous users of digital, will make up 75% of the workforce by 2025. Generation Z, coming [...]

2024-03-27T08:57:11-04:00

SECRETS TO SUCCESSFUL COLLABORATION

“At the core of most successful organizations are people who work well together,” Adrienne Sanders writes in Stanford Business. “Happy collaborators are typically more productive and are less apt to look elsewhere for employment. But what are the circumstances that lead people to want to team up over and over again?” New research by Stanford’s Daniel McFarland suggests that the reasons people continue to collaborate with others in their professional networks are quite different from the motives that led them to begin those relationships in the first place. “Relationships, including professional partnerships, often begin because two (or more) individuals who work [...]

2017-12-09T16:20:50-05:00

HOW TO RETAIN MEN AND WOMEN EQUALLY

For the last four decades, gender disparities have been a focus of the U.S. workplace. Pay and promotion of women often lag behind that of men. Salaries and child-care responsibilities are often cited as the most obvious reasons. The solution advanced is higher pay for women and more flexible child care arrangements. The digital workplace has only made these differences clearer. It is increasingly obvious that this pattern exists for multiple reasons, and that the reasons may vary by position and industry, to name just two variables. More granular information is needed to explore the reason for gender disparity [...]

2017-12-09T16:36:29-05:00

HOW GENERATION Z IS CHANGING THE DIGITAL WORKPLACE

The Millennials have been the coming generation for a while. But the cohort that follows them, Generation Z, are either on the entry rungs of job ladders or about to get there. Generation Z is the generation born between 1995 and the early 2000s, while, of course, the Millennial generation precedes them. Right now, at 79 million strong, Generation Z makes up more than one-quarter of the U.S. population, the largest single cohort. By 2020, though, they are expected to constitute one-third of the total U.S. population. Because of these numbers, knowing their characteristics is an important part of leadership. They are [...]

2017-12-09T16:54:57-05:00

THERE ARE MARKETING HINTS IN PICTURES SHARED ON SOCIAL MEDIA

Advertisers target consumer computer searches and purchasing activity so that ads can be matched to them. That is why, if you’ve shopped for anything from shoes to kayaking gear recently, images of shoes or kayaks miraculously show up on your computer. Mining Social Media Accounts Technology news indicates that searches and buying activity are not the only things being mined on the web. Fast Company recently cited a Canadian company, Cluep, as a firm that actively mines social media accounts for image recognition in an attempt to find products, brands, and activities that will help their clients. Example? Under Armour, the [...]

2017-12-09T17:09:26-05:00

FIVE ESSENTIAL LEADERSHIP TASKS

According to the Wall Street Journal, management is responsible for motivating, communicating with, and developing their employees, in addition to setting goals, organizing, and measuring progress. These tasks were delineated by management guru Peter Drucker many years ago.The first three can take some doing. Not all managers are clear on how to motivate, communicate, and develop. These three tasks sometimes take a business strategy back seat to tasks more likely to directly result in revenues or profits. But leadership depends on them. Fortune has a list of five important leadership tasks that can increase motivation, communication, and development. Here’s what they are.No. 1: [...]

2024-03-27T09:04:32-04:00

WHAT THE DIGITAL WORKPLACE CAN LEARN FROM THE HUGE RANSOMWARE ATTACK

The WannaCry malware attack that crippled computers around the world in mid-May 2017 could have been much worse if not for the quick-thinking actions of a 22-year-old British cyber protector. His actions are a bright light on an incident that caused costly damage to companies and individuals who rely on a digital workplace. It’s also a happy ending to May’s huge ransomware attack – a serendipitous end. WannaCry Dominates Technology News The attack began by exploiting software leaked by the U.S. National Security Agency. The ransomware spread rapidly to 150 countries and major companies such as FedEx and Nissan. The [...]

2017-12-09T18:18:01-05:00

HOW TO HELP YOUR EMPLOYEES WORK TOGETHER

Today’s workers carry smartphones, tablets and laptops that connect them with colleagues and job tasks wherever they go. Collaboration apps have exploded in recent years, and now even most basic business software — to make spreadsheets, documents and presentations — has become cloud-based and portable.The result is a truly mobile workforce that can accomplish virtually anything without setting foot in the office.Yet many organizations are not keeping pace and their managers are stuck in an old style of management thinking. They’re still living in the 20th century.In her research on the “smart workplace,” Trina Hoefling sees three top concerns of today’s managers:1. [...]

2024-03-27T09:01:00-04:00

REMOTE WORKERS CAN BE HAPPIER AND MORE PRODUCTIVE

Despite some resistance from middle management and the occasional exception like Yahoo, remote work is becoming the norm — and for good reason. A 2014 study conducted by researchers at Stanford University found that remote employees experienced greater contentment, increased productivity and were less likely to quit. The author of the study, Nicholas Bloom, states, “The more robotic the work, the greater the benefits, we think. More research needs to be done on creative work and teamwork, but the evidence still suggests that with most jobs, a good rule of thumb is to let employees have one to two days a week at [...]

2017-12-09T18:59:14-05:00

CAN ENOUGH CYBERSECURITY EXPERTS BE FOUND?

Cybersecurity breaches and cybercrime have been recognized as an area of immense risk for at least five years. Organizations ranging from the government to corporations have had data compromised or stolen. Currently, cybercrime alone is a business estimated by $445 billion, according to the Harvard Business Review. Technology news reveals that the average company deals with 200,000 attempts against security daily. The number of incidents and their breadth is triggering concern that there are not enough qualified people to be the white hats: cybersecurity professionals who block security breaches, develop better security, monitor systems, and develop policy and educational programs [...]

2017-12-09T19:09:29-05:00

5 SUCCESS TIPS FOR WORKING REMOTELY

The average full-time American employee spends one third of their day working, five days a week, according to the Center for Disease Control. That means your coworkers, your daily tasks, and the work culture you surround yourself with can be just as important as the relationship, activity, and environmental decisions you make with the other two thirds of your life. Think of yourself when you were younger - when a child goes to school each day, is it just a place where they spend a third of their day, being watched after, or is school a fundamental building block [...]

2017-12-09T19:19:26-05:00

HOW BEST TO COLLABORATE

Collaboration drives so much in a workplace. Collaborative teams have a deeper sense of trust, are more willing to take risks, and are supportive of each other more consistently. It’s a powerful trait to infuse into any work team. How best to collaborate depends on many factors: the teams, the work, the need and the project. Yet there are common traits every effective collaborative workplace shows. Business Strategy and Types of Collaborations In a recent book, Heidi K. Gardner, a distinguished fellow at Harvard Law School, describes “smart collaborations” as falling into one of three categories: Employees use individual and specialized [...]

2017-12-09T19:31:16-05:00

WHAT PROBLEMS CAN TECHNOLOGY SOLVE?

It’s clear that digital technology can power business and that many digital companies have disrupted entire industries with the way they deliver products and services for the better. But can technology be part of solving social issues as well as business ones? Can it disrupt models of organizations where progress on social issues has been made? In the last three decades, for example, the rate of poverty across the globe has been cut by 50%. There have been significant increases in life expectancy, and significant decreases in child mortality. But, pressing social issues remain. Recently, a group centered around [...]

2017-12-09T19:47:44-05:00

HOW SHOULD WE MEASURE CUSTOMER LIFETIME VALUE?

Customer lifetime value (CLV) is an important business metric. It provides management with a view of how much repeat business they can expect from customers. In turn, the revenue projection arising from that calculation can provide an overview of how much they need to spend on retaining customers. Typically, CLV is computed as follows:(Average Value of Purchase) x (Number of Repeat Transactions) x (Average Retention Time in Months or Years for the Average Customer) So, for example, a magazine subscription would be calculated as $50 every year for a 3-year subscription. The equation would then read: $50 year x 3 years [...]

2017-12-09T20:03:42-05:00