Telecom · Palm Beach · Broward · Miami-Dade
Business Phone Systems & Telecom for South Florida
Cloud & On-Premises Systems · Unified Communications · Call Center
Built on the network trusted by 25 of the top 30 providers in 80 countries.
For many businesses, the phone is still where a customer reaches you first. NPA Global designs, installs and supports business phone systems for companies in Palm Beach, Broward and Miami-Dade counties, at about half the cost of your current system. Hosted in the cloud or installed on site, with the phones, call routing and support to match, from a local team based in Fort Lauderdale.
One Team for Every Call
A business phone system is more than the phones on the desks. It decides who hears a call first, where the call goes when nobody picks up, and whether your staff can answer when they are away from their desks. When those pieces come from different vendors, a problem turns into a round of finger-pointing.
NPA Global brings it under one roof. We provide the phone service, the handsets, the call routing and the network underneath, and we support all of it after it goes live. You get one bill and one support number instead of a separate company for each piece.
What's Included
Cloud or On-Premises Systems
Choose a hosted phone system that we run for you, or a system installed at your location. We recommend one after looking at your offices, your staff and what you pay today.
Auto-Attendant, Routing & Voicemail
A greeting and menu that send each caller to the right person or department, call routing built around how your office works, and voicemail delivered to email so nobody has to dial in to check messages.
Unified Communications
Voice, video and messaging in one system, with conferencing, team collaboration and document sharing for the people who work together every day.
Answer From Any Device
Staff can take business calls away from the desk, at home, on the road or at a second location, on the device they have with them.
Yealink Phones & Video
Desk phones and video conferencing equipment from Yealink, where NPA is a Platinum Partner, installed and configured by our team.
Call Center & Customer Engagement
Call center and customer engagement solutions for teams whose day revolves around the phone: sales desks, support lines and busy front offices.
Business Texting
Send and receive text messages, pictures included (SMS and MMS), as part of the same communications service as your calls.
SIP Trunking & Number Porting
Have a phone system you want to keep? SIP trunking connects it to the phone network. Either way, the numbers your customers already know move with you from your current carrier.
CRM Integration & Call Reporting
Connect calling to the CRM or ERP software you already use, and see your call activity in reporting dashboards.
Built Around the Calls You Get
South Florida has a high concentration of small medical, legal and hospitality businesses, and each one uses the phone differently. A few examples of how a system can be set up:
Medical & Dental Practices
New-patient calls, appointment changes and insurance questions all land on one front desk. An auto-attendant and call routing send each call to the right person instead of one overloaded line.
Veterinary Clinics
When the team is in surgery, calls can go to whoever is free, or to voicemail that arrives by email, so fewer of them turn into phone tag.
Law Firms
A missed call can be a missed client. Answering from any device and voicemail-to-email help attorneys and staff respond between meetings.
Restaurants & Hospitality
The host should not have to choose between seating a table and answering the phone. A simple menu can send reservation and catering calls where they belong.
Insurance Agencies
Claims-status, coverage and renewal questions repeat all day. Call routing spreads them across the team, and call reporting shows where the volume comes from.
Auto Repair Shops
When a car breaks down, the driver calls shops until one answers. Calls that reach the service desk and the phones your techs carry give you a better chance of being that shop.
For calls nobody is free to take, the NPA AI Agent Stack adds Voice AI receptionists that answer calls and schedule appointments around the clock, alongside your staff.
How We Deliver It
1
Assess
A trusted advisor meets you at your location, reviews your recent phone, internet and IT statements, and surveys the site. The assessment is free.
2
Design
You get a side-by-side comparison of what you pay now against our pricing, and a custom proposal covering the type of system, the phones, the call flow and which numbers move over.
3
Install
A dedicated project manager schedules the work. We install on site, train your staff, and plan the switch to keep disruption to your business to a minimum.
4
Support
The team that installed your system supports it. Existing clients reach support at (954) 320-4070.
Good Calls Need a Good Connection
Call quality depends on the internet connection and the network under it. NPA also provides business internet and manages voice and data networks, so the team that answers for your phones also answers for the line they run on.
Bundle telecom with any two other NPA services and Managed IT is included at no additional cost.
Serving Palm Beach, Broward and Miami-Dade
NPA Global's office is at 110 SE 6th St, 17th Floor, in Fort Lauderdale, and our service area covers all three South Florida counties. Our trusted advisors meet clients at their own locations, so your assessment happens where your phones actually are.
Planning phones here comes with a few local considerations:
- Hurricane season. A cloud phone system is not tied to the building, so calls can follow your staff when a storm closes the office. More in who answers the phone when a storm closes your office.
- Callers in more than one language. Many businesses here serve English- and Spanish-speaking customers, so we plan the greeting and menu with your callers in mind.
- A competitive market. Businesses that answer faster win, so the call flow is designed to get each caller to a person quickly.
Office hours are Monday through Friday, 9 a.m. to 5 p.m.
Telecom Questions We Hear
Can we keep our existing phone numbers?
Yes. We port the numbers your customers already know from your current carrier, and we plan the switch with you so the cutover causes as little disruption as possible.
Should we choose a cloud phone system or one installed in our office?
We offer both. A hosted system is run for you and is not tied to your building. An on-premises system lives at your location. The right choice depends on your offices, your staff and the equipment you already have, and the assessment is where we work that out with you.
Do you provide the phones?
Yes. We supply and install Yealink desk phones and video conferencing equipment, and NPA is a Yealink Platinum Partner. If you already have a phone system you want to keep, SIP trunking may let you connect it instead.
What happens to our calls if a hurricane closes the office?
With a cloud phone system, your service does not depend on the desk phones in your building. Call routing can send calls to staff on other devices while the office is closed. Ask about your storm plan during the assessment.
How much does a business phone system cost?
It depends on how many people, locations and features you need, so we do not publish a flat price list. We start with a free review of what you pay now and show you a side-by-side comparison. Projects often start with no upfront cost, and service is billed monthly on one bill.
Will it work with our CRM or other business software?
CRM and ERP integrations are part of our telecom service. Tell us which systems you use during the assessment and we will confirm what can connect.
Can AI answer our phones when we are busy or closed?
Yes. The NPA AI Agent Stack adds Voice AI receptionists that answer calls and schedule appointments 24/7. They work alongside your phone system and your staff rather than replacing either.
See What Your Phone System Should Cost
Book a free assessment and we will put what you pay today side by side with what one NPA system would cost.
Book a Free AssessmentNew business: (954) 320-4000 · Existing clients: (954) 320-4070 · To join (toll-free): (800) 971-4412
Monday–Friday, 9 a.m. to 5 p.m. · Contact us
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