More and more, hoteliers are removing end-of-life PBX systems and legacy servers to implement more advanced cloud-based Unified Communications (UC) solutions that enhance the overall guest experience and embrace the full benefits of mobility.
Industry lodging-technology studies consistently show that more than half of hoteliers plan to spend more on payment security, guest room technology, bandwidth, and mobile engagement in order to meet and exceed expectations for increased connectivity and mobility. Mobility trends are stretching further beyond the guest experience, with cloud-based UC solutions becoming the backbone of many modern hotel operations.
A growing number of hotel technology systems are moving toward "software as a service" models to reduce the amount of hardware needed at the property level. This allows hoteliers to rely on providers like NPA to manage the technology infrastructure, security, and data for a seamless user experience.
Hotel managers can offer guest amenities, respond to customer service issues, and keep up with housekeeping demands all while on the go using a unified communications app. Even housekeepers and event service teams, who typically carry a wide range of personal and professional mobile devices to manage important tasks from anywhere on the property, can streamline to one device to perform required tasks.
A cloud communications platform provides the hotel with seamless integration of voice, video, and messaging systems and ensures all systems work together to provide greater connected staff mobility.
If you are ready to make the move to a Unified Communications platform, contact our solution specialists to learn how you can better harness the power of mobility and the cloud.
Cloud PBX and UC live in NPA Telecom.
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