Frequently Asked Questions

You would send your EIN (from the IRS) number with the name change. Once we can verify with the IRS we would then update your account.

The new business owner would apply for merchant services under their name. Once this is approved, the business owner activates their new account and may begin processing under their MID. At this point, the existing MID would be closed.

You can call our support team at 1-800-971-4412 and they will walk you through that process (in most cases this is completed in 10 minutes or less).

To update new banking, a form would be emailed or faxed to you. When completed, send over a copy of a voided check or bank letter and fax or email it back to us along with the form. We would then process your request and update your new banking. During this process, do not close your prior bank account until this has completed.

American Express created the American Express OnePoint program to offer small to medium-sized merchants a cost-effective, all-in-one solution: a single source for statements, settlement, and customer service for all major card brands.

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment — essentially any merchant that has a Merchant ID (MID). The PCI Security Standards Council (PCI SSC) was launched on September 7, 2006 to manage the ongoing evolution of PCI security standards, with a focus on improving payment account security throughout the transaction process. The PCI DSS is administered by the PCI SSC (www.pcisecuritystandards.org), an independent body created by the major payment card brands (Visa, MasterCard, American Express, Discover, and JCB).

All fees are deducted between the 1st and the 3rd of each month. These fees will be debited from the bank account on file.

Account access is available online. This will allow you to view batches, deposits, and statements. Contact us to request online access.

If you are utilizing the online portal eMerchantView or Portfolio Manager, your statement will be available on the 1st or 2nd of each month. Your statements are mailed the first week of each month; both coincide each month. You cannot view a statement before the month’s end, as all fees are reconciled then and processing varies due to card types accepted.

If you have a separate business account with American Express, they will charge and deposit you separately. We have a program called American Express OnePoint that combines those charges and credits with Visa, MasterCard, and Discover. Most businesses processing below $500,000 a year in American Express alone qualify for this program with First Data. Authorize.net has access fees as well as processing charges each month that vary depending on the amount processed.