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Insights and news from the NPA Global team.

Technology (8) Cybersecurity (1) Cloud (2) Collaboration (8) Leadership (7) Working in the Cloud (4) Business Development (1) Customers (1) Digital (3) Mobility (2) News Archive (1) Internet of Things (1)
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Technology

The Hidden Cost of No-Shows: How AI Scheduling Pays for Itself AI · Aug 24, 2026 The Hidden Cost of No-Shows: How AI Scheduling Pays for Itself No-shows cost more than you think. Here's how AI scheduling tools plug the leak and reduce operating costs. Read → The After-Hours Phone Problem: What Missed Calls Are Really Costing Your Business AI · Aug 13, 2026 The After-Hours Phone Problem: What Missed Calls Are Really Costing Your Business Every unanswered call is a customer calling your competitor next. Here's the real cost — and a practical fix. Read → AI insights Technology · Aug 5, 2026 8 Things Every Business Owner Must Know About AI Eight must-know insights on AI's role in business evolution, cybersecurity, and the future of work. Read → Managed IT Services: Redefining Efficiency Technology · Jun 5, 2026 Managed IT Services: Redefining Efficiency Proactive infrastructure management, unparalleled end-user support, and partnerships built for growth. Read → Access Control: Bespoke Solutions for the Modern Workplace Technology · Dec 5, 2025 Access Control: Bespoke Solutions for the Modern Workplace Proactive, customizable premises security — multi-level checks, biometrics, and detailed access logs. Read → Why Artificial Intelligence Won’t Harm Your Job Anytime Soon Technology · Oct 5, 2023 Why Artificial Intelligence Won’t Harm Your Job Anytime Soon Moravec’s paradox, small data, and explainability keep humans essential for judgment and strategy. Read → What the Digital Workplace Can Learn from the Huge Ransomware Attack Technology · Dec 5, 2021 What the Digital Workplace Can Learn from the Huge Ransomware Attack How a $10 domain registration activated WannaCry’s kill switch and bought time for patches. Read → Can Enough Cybersecurity Experts Be Found? Technology · Jun 5, 2021 Can Enough Cybersecurity Experts Be Found? Over a million security jobs sit unfilled — the ‘no-collar’ pipeline may close the gap. Read →

Cybersecurity

Ransomware protection Cybersecurity · Feb 5, 2026 Ransomware Protection: Your Ultimate Shield Threat detection, adaptive risk management, and AI-powered incident response against an ongoing cyber pandemic. Read →

Cloud

The Imperative Need for Top-tier Disaster Recovery Cloud · Oct 5, 2025 The Imperative Need for Top-tier Disaster Recovery Tailor-made recovery, unparalleled data protection, and swift restoration that guarantees uptime. Read → Cloud Services: Navigating the Future of Business Cloud · Aug 5, 2025 Cloud Services: Navigating the Future of Business Data security, scalability, and 24/7 support for your digital transformation journey. Read →

Collaboration

Communication Strategies That Work in a Digital Workplace Collaboration · Dec 5, 2024 Communication Strategies That Work in a Digital Workplace Tailor delivery to the recipient, be direct, deliver big news in person, and be timely. Read → Are Meetings Worth It? Collaboration · Oct 5, 2024 Are Meetings Worth It? Five ways to make meetings less painful and more productive, from prep to follow-up. Read → Four Ways Your Virtual Team Can Benefit from a Team Coach Collaboration · Apr 5, 2024 Four Ways Your Virtual Team Can Benefit from a Team Coach Conflict resolution, strengths mapping, commitment culture, and transparency for distributed teams. Read → Stop Giving Collaboration a Bad Rap Collaboration · Dec 5, 2023 Stop Giving Collaboration a Bad Rap Collaboration overload is an organizational symptom. Three personal fixes, from meeting caps to taming the app avalanche. Read → Collaboration Trends and the Future of the Digital Workplace Collaboration · Dec 5, 2022 Collaboration Trends and the Future of the Digital Workplace Technology, demographics, flatter organizations, and flexible workplaces are reshaping how teams work. Read → Secrets to Successful Collaboration Collaboration · Oct 5, 2022 Secrets to Successful Collaboration Stanford research: partnerships start from opportunity and preference, but last through obligation and shared experience. Read → How to Help Your Employees Work Together Collaboration · Oct 5, 2021 How to Help Your Employees Work Together A mobile workforce needs the right platforms — poor workplace tech costs millions of working days. Read → How Best to Collaborate Collaboration · Feb 5, 2021 How Best to Collaborate Smart collaborations need time to gel — six ways managers bring them together. Read →

Leadership

What Should a CEO Ask in a Digital Workplace? Leadership · Jun 5, 2025 What Should a CEO Ask in a Digital Workplace? Five questions on scope, pace of change, partnerships, open standards, and monetization. Read → How to Foster Engagement from Introverts in Your Workplace Leadership · Apr 5, 2025 How to Foster Engagement from Introverts in Your Workplace Five best practices to get the best work from the analytical, thoughtful listeners on your team. Read → How to Make Sure You’re Not Perceived as Having Favorites on a Team Leadership · Aug 5, 2024 How to Make Sure You’re Not Perceived as Having Favorites on a Team Track assignments, strive for inclusion, and be transparent about why people are chosen. Read → How to Integrate Older Workers into Your Tech-Savvy Company Leadership · Jun 5, 2023 How to Integrate Older Workers into Your Tech-Savvy Company Many successful founders are older, and seasoned workers bring the emotional intelligence tech teams need. Read → How Best to Manage Resistance to Change Leadership · Feb 5, 2023 How Best to Manage Resistance to Change Most change efforts fail because of people. Why employees resist, and four steps to counter it. Read → How to Retain Men and Women Equally Leadership · Aug 5, 2022 How to Retain Men and Women Equally How one firm reached gender parity in mid-career retention through relationships and strengths-linked reviews. Read → Five Essential Leadership Tasks Leadership · Feb 5, 2022 Five Essential Leadership Tasks Public praise, clear priorities, feedback loops, positive culture, and feedback about leadership itself. Read →

Working in the Cloud

Working Remotely: The Current Scorecard Working in the Cloud · Feb 5, 2025 Working Remotely: The Current Scorecard What productivity studies and retention data say as companies weigh calling employees back. Read → Finding the Right Time Tracking Software for Your Virtual Team Working in the Cloud · Jun 5, 2024 Finding the Right Time Tracking Software for Your Virtual Team Know your team’s work patterns, demand the right criteria, and shop around. Read → Remote Workers Can Be Happier and More Productive Working in the Cloud · Aug 5, 2021 Remote Workers Can Be Happier and More Productive Stanford research on remote contentment, plus how to build shared identity on distributed teams. Read → 5 Success Tips for Working Remotely Working in the Cloud · Apr 5, 2021 5 Success Tips for Working Remotely Tune into your surroundings, stop multitasking, take real breaks, touch base, and know your ideal setup. Read →

Business Development

Client Acquisition Systems: An Unmatched Formula for Success Business Development · Apr 5, 2026 Client Acquisition Systems: An Unmatched Formula for Success How NPA’s acquisition model helps businesses attract, engage, and convert high-value prospects. Read →

Customers

How Should We Measure Customer Lifetime Value? Customers · Oct 5, 2020 How Should We Measure Customer Lifetime Value? Beyond the formula: customers become more valuable as collaborators, idea sources, and promoters. Read →

Digital

How Generation Z Is Changing the Digital Workplace Digital · Jun 5, 2022 How Generation Z Is Changing the Digital Workplace Individualistic, entrepreneurial, degree-skeptical, truly digital native, and globally minded. Read → There Are Marketing Hints in Pictures Shared on Social Media Digital · Apr 5, 2022 There Are Marketing Hints in Pictures Shared on Social Media Image mining scans shared photos for products, logos, and scenarios — with 5-10x conversion lifts. Read → What Problems Can Technology Solve? Digital · Dec 5, 2020 What Problems Can Technology Solve? Social Change as a Platform: how digital platforms transform nonprofits, giving, and education. Read →

Mobility

Mobility’s Growing Influence on the Hospitality Industry Mobility · Feb 5, 2024 Mobility’s Growing Influence on the Hospitality Industry Hoteliers are replacing legacy PBX systems with cloud UC that frees staff to work anywhere on property. Read → How Wearable Devices Aim to Bring Human Connection to Remote Work Teams Mobility · Apr 5, 2023 How Wearable Devices Aim to Bring Human Connection to Remote Work Teams Wearable badges give managers real-time engagement insight — with real ROI and real privacy questions. Read →

News Archive

NPA Announces VoIP Dialer Solution for Salesforce.com News Archive · Oct 23, 2007 NPA Announces VoIP Dialer Solution for Salesforce.com BroadWorks VoIP meets Salesforce CRM: click-to-dial, call logging, and advanced voice features. Read →

Internet of Things

How the ‘Internet of Things’ Will Be Impacting Your Company Internet of Things · Aug 5, 2023 How the ‘Internet of Things’ Will Be Impacting Your Company Network strain, new data patterns, ethical questions, and security gaps as connected devices multiply. Read →

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