ARTIFICIAL INTELLIGENCE: WILL CORPORATE INROADS FAIL?

Artificial intelligence is a popular topic in boardrooms and C-suites today. As AI becomes one of the most-discussed opportunities, businesses are making significant investments in technologies designed to innovate new business models and improve business processes.Yet if history proves anything, many companies will swing and miss at this latest business strategy. Why? From the dot-com boom and bust in the late 1990s and early 200s to the collective reluctance of cloud computing in the last decade, businesses have missed obvious opportunities for growth.Researchers at the University of Pennsylvania’s Wharton School and Google fear that companies are already missing out. Their [...]

2024-03-27T11:04:05-04:00

ARTIFICIAL INTELLIGENCE MOVES TO THE CLOUD

In 2017, artificial intelligence and machine learning have moved out of the movies and into the mainstream. Commercials highlight intelligent in-home assistants (think Amazon's Alexa) and smart products learn how we behave and give us better search results or product recommendations.Today, the most innovative and pioneering companies in artificial intelligence include some of the world's best-known brands and new players that are poised to become industry giants. Here's a closer look at artificial intelligence: the companies that innovate.BaiduA 2016 study released jointly by Baidu, based in Beijing, China, Stanford University and the University of Washington made major technology news. The study [...]

2024-03-27T11:02:57-04:00

THE INTERNET OF THINGS RIGHT NOW

Our world is hyperconnected, driven, in part, by advances in digital technology and wireless functionality. The convergence of these innovations is called the Internet of Things. It is transforming the way we live, work and play. Just what is the state of the Internet of Things right now and where is it headed? Put simply, the Internet of Things is a network of millions of connected objects and devices that are smarter and much more than simply a collection. An IoT device is any object that is fitted with software, sensors, and wireless capabilities. They can detect information, collect and store [...]

2017-12-09T21:06:57-05:00

SOCIAL MEDIA PLATFORMS: WHAT METRICS MAY DIFFERENTIATE THEM GOING FORWARD?

Most social media platforms operating today have been built with scale as a dominant metric in their business strategy. Facebook, Twitter, Snapchat and their kin wanted to build out as big as possible to keep revenues flowing. Yet increasingly, social media is becoming more than social media if, by that, we mean that media that connects friends and communities. Social media is becoming the platform on which an increasing amount of other media is produced and consumed. The venerable New York Times, for example, notes that Snapchat’s access to newspapers, magazines, and television on its platform channels is “online media [...]

2017-12-09T21:40:53-05:00

E-MAIL VERSUS FACE-TO-FACE COMMUNICATION: MAXIMIZING IMPACT

E-mail is a dominant mode of information dissemination in many corporations. It’s just as dominant overall, of course. But increasingly, communications from upper management to the company at large, from supervisors to their reports, among team members, and between departments are all shared via e-mail. E-mail is often the default mode of communication. The adoption of e-mail as a communications tool has clearly had benefits for business strategy. It is quick, convenient, ensures targeted receipt, and is pretty much universal. Face-to-Face Is Much More Effective But it also has some downsides. A recent Harvard Business Review article noted that, [...]

2017-12-09T22:07:54-05:00

HOW TO LISTEN BETTER AT MEETINGS

We all know that communication in meetings -- especially virtual meetings -- is often less than optimal. The number of questions, differing perspectives, repetition, and multiple points of view often creates a kind of static where it’s difficult to say what goals were furthered during the meeting time. Meeting goers don’t always remember what was said. The Wall Street Journal indicates that people remember just 10% of the material imparted in face-to-face communications, of which meetings are a subset.So, how can you improve meeting communication? Listen better. Have a Listening System in Place A recent Harvard Business Review suggests note-taking as a system of both [...]

2017-12-09T22:16:36-05:00

5 ONBOARDING PAIN POINTS AND HOW TO FIX THEM

How much time do you devote to onboarding your new employees? The duration of a couple of presentations? A day or two?The process for hiring new team members should not end with receiving a signed offer letter, nor should it be over after the Day-1 orientation. Management and organizational experts suggest that successful onboarding processes can last as long as 6 months. Now don’t think of this as an intense, daily program. While this process is, indeed, long-lasting, it can simply consist of regular check-ins, communicating expectations and giving feedback to your new hire over a period of months.Read this [...]

2024-03-27T09:00:15-04:00

LESSONS FROM DIGITAL INNOVATION IN FINANCE

Finance companies are not always linked with digital innovation in the way that, say, social media or technology companies are. However, digital innovation is affecting the industry, from venerable investment banks to blockchain developers. Fast Company annually publishes a list of the world’s 50 Most Innovative Companies, but it also breaks the list into sectors. Want to know who the most innovative companies in the finance space are? Read on to see the latest technology news on the top four. Goldman Sachs: Into a Digital Lending Platform The #1 company on Fast Company’s financial sector list is a highly venerable, highly traditional investment bank. [...]

2017-12-09T23:19:06-05:00

HOW SAFE IS THE INTERNET OF THINGS?

The IoT allows for the measurement, collection, transmission, and usage analysis of countless objects, from cars to clothes. For marketers and business strategists, the IoT generates massive amounts of data that exposes the behaviors and passions of millions of customers and potential customers. In this time of great concerns over privacy and security, the question remains, regarding the Internet of Things: How Safe? Security Concerns In October 2016, a denial-of-service attack crippled Dyn, which provides vital internet infrastructure. The attack was carried out via a botnet of hacked devices -- webcams, camcorders and even baby monitors. Fortunately, there were no casualties [...]

2017-12-10T00:27:15-05:00

SHOULD YOUR BUSINESS JOIN A COWORKING SPACE?

WeWork’s coworking spaces offer fruit-infused water, lively designs, and an open community. As Andrew Rice described it in Bloomberg, “WeWork has cast itself as a new kind of workplace for the post-recession labor force and a generation that has never known a cubicle. It aspires to make your job a place you never want to quit.” There’s no office politics and a lot of opportunities to laugh and network at free events like Friday evening happy hours. Coworking spaces like WeWork are on the rise, and for good reason. The Harvard Business Review defines coworking spaces as, “membership-based workspaces where diverse groups of freelancers, [...]

2017-12-10T01:21:04-05:00

IS AUGMENTED REALITY COMING TO THE WORKPLACE?

A concern that machines will replace workers animates much discussion about the future of technology. Robots, drones, and virtual reality all seem to portend a time not far distant when machines do work once done by humans. Indeed, in some instances, that future is already here. Proponents of augmented reality (AR), though, are increasingly saying that AR will improve employee performance, hiking both productivity and safety and increasing worker satisfaction. The key point to them is simple: machines and human employees, working together, perform better than either performs alone. On the Factory Floor… Most people in the U.S. likely know [...]

2017-12-10T01:54:56-05:00

WHY GOOD DATA IS CRITICAL FOR COLLABORATION

It is universally acknowledged that good data can help company performance. In the human resources field, for example, data can help identify why top performers leave, what might be done to retain them, and how to make more employees satisfied going forward. In operations, it can help identify what processes are more productive. Across the board, data can be used to pinpoint the characteristics of creative teams. Data analysis can identify what characteristics make a team malfunction — and then be part of the suggestions to correct the impediments.Good company data is an essential part of business strategy.Yet, what constitutes “good data” [...]

2017-12-10T02:03:49-05:00

HOW WORK STYLE CAN IMPACT COLLABORATION

One of the key factors that can enhance collaboration in a workplace is to identify the work styles of each member of a team. Each member of a team may have different work styles, which involve personality, focus, and even the way in which information is processed. Although the word “diversity” in corporate life is often used to refer to gender and ethnic group representation, different work styles are a form of diversity that needs to be acknowledged and striven for. Ideally, employees bringing different styles to the table would create synergy. However, far too often, teams may founder and those [...]

2017-12-10T02:18:32-05:00

CASE STUDY: HOW DATA ANALYTICS IS TRANSFORMING THE FOOD BUSINESS

Americans have more access to better food and food for a sophisticated palate than ever before. Great meals can be had everywhere from airline terminals to 5-star restaurants specializing in haute cuisine. Most people are aware of the rise in the foodie culture, where people from 18 to 75 pursue sophisticated foods ranging from roasted squab to artisanal chocolate to craft beer. But most people don't think "digital data" or "analytics" when they think of eating. In fact, technology news like digital data and analytics have a great deal to do with food and restaurant companies and their ability to meet the [...]

2017-12-10T02:24:06-05:00

WHO DOES SOCIAL MEDIA BEST?

Every year, Fast Company compiles a 50-company list of “The World’s Most Innovative Companies.” It surveys the business universe for companies whose products and business strategies have made the greatest impact.Innovation in social media likely has one of the most significant impacts of any digital workplace. Why? Social media is increasingly expanding the category of social media itself. Think of it as technology news, a way to get in touch with friends and crowd-share opinions a la Twitter? Not anymore. Social media is blazing a trail in how information gets disseminated and re-envisioning what functions are performed via its channel.Here is an [...]

2017-12-10T02:32:25-05:00

SOLVING TIME MANAGEMENT PROBLEMS IN A DIGITAL BUSINESS

Senior management in a digital workplace can become concerned about time management when important goals are not being met, yet their people are clearly working. Some employees are even working late, yet rollouts and shipments have both been delayed.A recent article in the Harvard Business Review explores whether this scenario might be a result of focus challenges among the staff, not time management per se. The focus on time management, in fact, may be masking systemic focus issues that need to be addressed with upper management’s leadership skills.Distraction costs about $1 trillion every year. It detracts from more sophisticated knowledge work, such [...]

2017-12-10T02:41:11-05:00

ASSESSING THE VALUE OF A “LIKE”

With the rise of social media, business strategy in marketing departments followed the "like." Endorsements on social media channels like Facebook was thought, axiomatically, to lead to increased sales. That's one of the reasons that so many organizations have social media pages.Social media engagement, so the theory goes, leads to more sales, both to "likers" and their social networks.What Is the Value of a Thumbs-Up?The exact value of a "like" or other social media approval, however, has been disputed for years. A roundup by Business Insider several years ago revealed that the values of likes was, on the whole, fairly negligible, ranging [...]

2024-03-27T11:05:00-04:00

A DOWNWARD MOVE FOR DIGITAL IQ

Businesses worldwide are losing “digital IQ” at a rapid rate, according to a yearly survey conducted by PwC. The Digital IQ survey tabulates responses from business leaders at over 2,200 companies and defines Digital IQ as “the measurement of an organization’s abilities to harness and profit from technology.”In 2016, 67% of businesses surveyed self-rated their digital IQ as strong. In 2017, which marks the survey’s tenth year, the number had fallen to 52%.Yet businesses were responding well to technology news, saying they had increased spending on emerging technologies over the decade, to 18% of the budget versus only 1% a decade ago.Upper [...]

2024-03-27T10:57:47-04:00

TRACKING CUSTOMER PREFERENCE IN BRICK-AND-MORTAR STORES

Most people know that their behavior on a computer screen can be monitored. The sites they visit, how long they look at a particular page, and long-term patterns can all be explored, measured, and quantified. Online retail sites, for example, can determine customer preference and make recommendations based on browsing patterns as part of a business strategy - and they often do.Computers and Brick-and-Mortar: More and More AlikeThe ability of bricks-and-mortar stores to track the mobility of their customers may not be as well known.However, brick-and-mortar locations use tracking methods much as computers do. Part of the reason is that [...]

2017-12-10T21:34:31-05:00

VARIETIES OF ARTIFICIAL INTELLIGENCE – AND HOW BUSINESSES USE AI

Artificial intelligence (AI) is frequently the focus of technology news. There is a marked tendency, however, to treat AI as if it were a singular thing. The Varieties of AI It isn't. A recent article in Wired points out that there are many varieties of artificial intelligence. If you hear of deep neural networks, for example, you are reading about a pattern recognition system. Facebook, Microsoft, and Google all use neural networks. Another form of AI uses probabilistic programming. This type of AI uses the hypotheses of programmers, and then use data generated by AI to test and refine those hypotheses. [...]

2017-12-10T21:50:01-05:00

USING SOUND TO IMPROVE DIGITAL SECURITY

Many digital technologies use images for security, along with consumer-specific knowledge-based authentication (KBA) such as passwords. However, sound is increasingly moving to the fore in technology news as a means of providing digital security. In the Call Center and Outside It: Detecting Fraud One reason is that some digital fraud is committed via the sound of a voice. Call centers are frequent targets of fraudulent calls. Forbes, for example, highlighted an attempt by one caller to have fraud protection on his bank account removed for 30 days because he was traveling overseas. But the call was not because a consumer [...]

2017-12-10T23:09:51-05:00

ARTIFICIAL INTELLIGENCE IS COMING TO DIGITAL WORKPLACE

Artificial intelligence (AI) is frequently the focus of technology news. There is a marked tendency, however, to treat AI as if it were a singular thing.The Varieties of AIIt isn't. A recent article in Wired points out that there are many varieties of artificial intelligence. If you hear of deep neural networks, for example, you are reading about a pattern recognition system. Facebook, Microsoft, and Google all use neural networks.Another form of AI uses probabilistic programming. This type of AI uses the hypotheses of programmers, and then use data generated by AI to test and refine those hypotheses.Probabilistic programming can be used [...]

2024-03-27T11:01:57-04:00

WHAT SNAPCHAT CAN TEACH US ABOUT PLATFORMS AND PRODUCTS

Snap Inc., the company that brought us the social media app Snapchat, is going public shortly. In the materials for its initial public offering (IPO), Snap described itself as a "camera company." The description caused no small amount of commentary, largely because Snapchat is a social media smartphone app, not a camera.Snapchat uses cameras, of course - one of the key selling points of Snapchat is the ability to send photos and videos, embellished with drawings and animation. But the use of a camera is different than the production of one. The latter is what "camera company" implies.Or, does Snap [...]

2017-12-11T00:07:04-05:00

A NEW WORLD FOR NET NEUTRALITY?

Potential changes to net neutrality guidelines have digital companies wondering about how they will deliver content in the future.Ajit Pai, the new chairman of the Federal Communications Commission, has expressed his opposition to net neutrality. As he takes control of the federal agency, tech leaders are asking: Are we headed for a new world for net neutrality?Net Neutrality DefinedNet neutrality is a series of rules that restrict internet service providers (ISPs) from restricting, slowing, or speeding up access to certain websites or applications. Guidelines passed in recent years by the FCC have imposed rules that forbade ISPs from blocking, throttling or [...]

2024-03-27T10:58:57-04:00

HOW TO BALANCE AUTONOMY AND ACCOUNTABILITY IN A DIGITAL WORKPLACE

It is a universally acknowledged truth that the path to engagement in the digital workplace has to lead through autonomy. Micromanaged employees are likely to feel bored and even resentful - anything but engaged. Employees given autonomy, on the other hand, have every reason to feel engaged. After all, one working definition of employee autonomy - "autonomy is the power to shape your work environment in ways that allow you to perform at your best" - incorporates good work performance into it. Good work performance and engagement go together. There are, nonetheless, issues that arising in the balancing of autonomy and [...]

2017-12-11T01:11:36-05:00

WHEN IT MAKES SENSE TO FOLLOW THE CROWD

In 2015, 22% of Americans used social media several times every day. As a result, more than 70% of corporations planned to increase their spending on social media branding. Brands and social media are not always good bedfellows in business strategy, however. The structure of social media and its associated technologies means that potential customers can opt out of brand advertising. Think of streaming video on YouTube, for example. You often have to watch a snippet of an advertisement, but may also be able to proceed after a few seconds, with the entire advertisement unwatched. The Relative Failure of Branded Content [...]

2017-12-11T01:35:36-05:00

THE RISING TIDE OF WEB ENCRYPTION

You probably don't even notice it anymore. Connect to a website, and you're likely to find a small lock symbol in the upper left corner of the address bar. Sites with the lock indicator are built and displayed with encrypted content. Today, for the first time, the average volume of encrypted internet content is greater than unencrypted content. Reaching this point is an important milestone for web security. With the rising tide of web encryption, it's time to look forward. What does this latest technology news portend for the future of cyber security? What's Locked Up The small lock symbol indicates the [...]

2017-12-11T02:06:30-05:00

FOCUSING ON WHAT WENT RIGHT IN CUSTOMER SERVICE

Many customer service surveys are focused on pinpointing areas of friction or areas needing improvement. A recent Harvard Business Review article, however, noted that asking customers what went right can raise perceptions of the service provided. Instead of simply asking customers to rate a product or service and reasons for the rating, then, a good business strategy is to ask "What went well during your visit?" and to ask it first. Asking the question, and asking it first, was correlated with increases in customer satisfaction and repeat business. Customers approached in this way also spent more on the products and services [...]

2017-12-11T01:22:28-05:00

WHY CLOUD COMPANIES ARE INTERESTED IN OFFLINE SERVICES

Google is the biggest company in the world based on cloud infrastructure. It comes as no small surprise to learn recent technology news: It is investing heavily in offline services. North Americans are used to rapidly deploying Gmail, Google Maps, YouTube, and a host of other Google-based services on the cloud, to be used on personal computers, smartphones, or laptops. To them, development of offline services can seem counterintuitive - rolling back the progress that cloud infrastructure represents. Why Offline? Users, Users, Users But that's a very North American-centric view. In much of the world, 2G bandwidth is the norm, [...]

2017-12-11T02:20:58-05:00

ENTERING THE POST-MOBILE (PHONE) AGE

In a post-mobile world, we will be connected via devices with billions of other objects, from refrigerators to cars.In a post-mobile world, the lines will blur. An interconnected network of devices and objects will offer better connectivity and functionality. In the early 2000s, mobile devices like the Palm and Blackberry were revolutionary, but could not match the computing power of a desktop computer. As mobile technology improved, the smartphone (and laptop and tablet) became ubiquitous, giving users the power of a desktop that could function as well as any desktop computer when a powerful wireless signal was available.And now, with [...]

2017-12-11T02:26:41-05:00