Managed IT · Palm Beach · Broward · Miami-Dade
Managed IT Services for South Florida Businesses
Consulting · Design · Installation · 24/7 Monitoring & Support
Most businesses don't have an IT problem. They have a vendor problem: one company for the phones, another for the internet, another for the network, another for security, and nobody who answers for the whole thing. NPA Global replaces that with one accountable partner for businesses across Palm Beach, Broward and Miami-Dade, one that designs your technology, installs it, watches it around the clock and picks up the phone when something breaks.
Managed IT Comes Free With Any Three NPA Services
Pick any three, such as telecom, internet, payment systems, cloud services or threat management, and 24/7 Managed IT is part of the package at no additional cost. Same team, same support, and no extra line on your bill.
Who Answers for the Whole Thing?
When the internet drops, is it the carrier, the router, the firewall or the computer? With a separate vendor for each piece, each blames the next while your staff sits idle.
Managed IT from NPA Global puts all of it with one team. We watch and manage your systems on an ongoing basis instead of waiting for someone to report an outage, and we support the people who use those systems every day. One invoice covers it and one support line reaches the people who built it.
40%+
Reduction in cost and complexity versus managing separate vendors
2 Weeks
To a fully deployed, customized solution
$0
Upfront on most engagements
24/7
VIP omnichannel support
What Managed IT Covers
Consulting & IT Planning
We learn what your business does and how your staff works, then design the technology to fit. No rip-and-replace for its own sake.
Installation & Cabling
Certified technicians on site. Structured cabling dressed, equipment labeled, staff trained before we leave. Outdated gear can be replaced with current equipment. Fully functional solutions mean no downtime and no out-of-pocket expense.
Monitoring & Patching
We monitor and manage your servers, workstations and network around the clock and keep them patched, so trouble can be caught early instead of discovered by your staff.
Help Desk & User Support
Round-the-clock VIP omnichannel care. A printer stops, email won't load, a PC acts up. Your staff calls one help desk or opens a ticket online, and we fix it remotely or on site, whichever the problem needs.
Cybersecurity & Threat Protection
Layered protection we monitor and keep current: access control, endpoint hardening, firewall management and ransomware defense, plus security awareness training so staff can spot a phishing email.
Backup & Disaster Recovery
Automated backups, restores we actually test, and IP failover, with a disaster recovery plan written before the day you need it.
Voice & Data Networks
Switching, wireless, firewalls, SD-WAN and failover, owned end to end by one team, along with the call quality that rides on top. We design and manage Ubiquiti UniFi networks.
Servers & Hardware
Server management on premises or in the cloud, help choosing and buying equipment, and a plan for replacing it as it ages instead of when it dies.
Email & Microsoft 365
Moving your mail to Microsoft 365, managing it afterward and filtering it against phishing are part of the same support.
One Call, Whatever Broke
Existing clients don't have to work out which company to call. One support line handles all of it:
Phones
An extension that won't ring, voicemail that misbehaves, choppy call quality.
Internet
A circuit that is down, a slow connection, Wi-Fi trouble.
Network
Switches, routers, cabling and firewall rules.
Security
A breach alert, cameras offline, access control, a ransomware scare or a failover.
Payments
A card terminal that won't process, a gateway error, a reconciliation that doesn't add up.
Computers & Servers
A server that is down, a failed backup, business software that stopped working.
Call (954) 320-4070 or open a support ticket, and the people who know your setup take it from there.
IT That Fits Your Kind of Business
Medical, legal and hospitality businesses are common in Palm Beach, Broward and Miami-Dade, and each leans on its systems differently. Some examples:
Medical & Dental Offices
Scheduling, records and billing all run through the practice's software. Monitoring and backups keep it available, and access control limits who can open what.
Veterinary Hospitals
The front desk and exam room workstations share one network. When a workstation acts up mid-appointment, the help desk can often reach it remotely.
Law Firms
Documents are the work product. Tested backups protect the files, and email security plus phishing training protect the inbox.
Restaurants & Hospitality
A dropped connection or a stuck card terminal hurts most on a busy evening or weekend, and client support covers those hours.
Insurance Agencies
Agents live in email and their quoting and claims systems. Managed workstations and Microsoft 365 support keep both running.
Auto Repair Shops
The service counter needs its computer, printer and card terminal working while the customer is standing there. One call covers all three.
From First Visit to Ongoing Care
1
Audit
A trusted advisor comes to your office, surveys the site and reviews what you have, what you pay and where you are exposed. It is free, and the findings are yours whether or not you hire us.
2
Propose
We set your current costs next to our bundled pricing and hand you a custom proposal showing the projected savings.
3
Build
A customized solution delivered in about two weeks, typically with no upfront cost. A dedicated project manager coordinates the work, our technicians install and train on site, and the schedule keeps disruption low.
4
Manage
From then on we monitor, patch, secure and support your systems 24/7, so your team can focus on its own work.
The Layer Under Everything Else
Your phones, card terminals and cloud applications all depend on the same network and internet connection. NPA provides those services too, so Managed IT covers the whole stack instead of stopping where another vendor's equipment begins.
NPA Global is a Yealink Platinum Partner, so the IP phones and video conferencing equipment on your network come from the team that manages it.
BBB A+ Rating · Google 4.7 Stars
Local Support Across South Florida
We are a South Florida company, not a distant call center. Our office is at 110 SE 6th St, 17th Floor, in Fort Lauderdale, and we serve businesses throughout Palm Beach, Broward and Miami-Dade counties. Assessments and installations happen at your location, while monitoring and much of the day-to-day help happen remotely, so many fixes don't have to wait for a drive across the county.
Two things shape how we plan IT here:
- Hurricane season. Before a storm, the questions are where your data lives and how staff keep working if the office closes. Automated backups, tested restores and cloud services for remote work answer them ahead of time.
- Long hours. Tourism keeps restaurants and hospitality businesses busy at night and on weekends. Our office hours are Monday through Friday, 9 a.m. to 5 p.m., but support for existing clients runs 24/7.
Managed IT FAQs
How is managed IT different from calling a technician when something breaks?
A technician called after a failure starts once your staff is already stuck. With managed IT, we monitor, update, secure and support your systems continuously, and the people fixing a problem already know your setup.
Is Managed IT really free?
It is included at no additional cost when you bundle any three NPA services. On its own, Managed IT is quoted after the free assessment, because the price depends on your users, locations and equipment.
Do you support us after hours and on weekends?
Yes. The office keeps weekday business hours, and support for existing clients is available 24/7. Clients can reach support at (954) 320-4070 or open a support ticket online.
We already have an IT provider. Why talk to you?
When did anyone last review your total technology spend across phones, internet, IT support and payment processing in one place? The assessment does exactly that. You keep the findings either way and decide what to do with them.
Will we have to replace the equipment we already own?
Not for its own sake. We plan around what you have. Where something is outdated, we recommend a replacement and can supply and install it, often with no out-of-pocket expense.
Find Out What You're Overpaying For
A free assessment takes about 30 minutes and gives you a line-by-line picture of your current spend, your gaps, and what a single-vendor solution would cost instead.
Book My Free AssessmentNew business: (954) 320-4000 · Existing clients: (954) 320-4070 · To join (toll-free): (800) 971-4412
Monday–Friday, 9 a.m. to 5 p.m. · Contact us
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